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Shipping and Returns

Online Return Policy 

We accept returns of brand new products for exchange or store credit within 90 Days from the date of your purchase. The customer pays all shipping. If "Free Shipping" was selected, you will receive a credit or exchange amount minus the original shipping charge we paid. Please call our Riverside store (951-520-1234) or email us (info@thescooterzone.com). We do not take returns on any handle bars or any used products.

 

Walk-In Return Policy 
 
We Accept returns on a walk in basis. You may walk into any of our retail locations for a return or exchange with original receipt. Please refer to our "Locations" tab for a full listing of our Walk-In locations



Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Orders may take up to 48 hours to ship.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Some countries may or may not charge a customs fee, please contact your local post office if you are curious.

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